Vendor: Gremberry Farms
Reddit User: /u/mgremlin
Please post reviews of your experiences with this vendor. Topics to consider:
- Prices
- Selection
- Shipping Time (Out the door - don't blame the vendor for UPS or the USPS)
- Customer Service
- Order Problem Responses & Resolution
- Packaging
- Customer Service & Response to Contact
Negative reviews will not be removed. The vendor is allowed to respond to all comments. Your review will help other DIY-ers decide whether or not they want to do business here. This post will be linked in the wiki for reference.
I was one of Rich's first orders for Gremlin Juice, way back in '12(or '13). We became "friends" and he's a genuinely good dude, I even donated to get him out of "jail"(was an MS fundraiser). When I was going through some tough times, I asked about paying off the record with PayPal(had a credit but no other way to pay), he sent me $200 worth of juice for free, asking nothing in return. Last time I ordered it was GremlinDIY, and he has employees now, but they relayed my message and he responded in kind. I still donate to MS organizations because of him showing me kindness when I was down.
He embodies what I loved about old ECR, that sense of community. This sub has done a great job keeping that alive. As for the business itself, prices are good(or better especially during sales), shipping is quick, and you can feel good knowing your dollars are going to a genuinely good dude who has done a lot for the Reddit (and overall) vape community. He's the father of "Giveaway Friday's", ffs!
/u/mgremlin, Happy to see you continue to grow, you deserve all the success in the world!
My experience with Gremberry Farms is good. I placed 4 orders this year so far.
Product range: I think I can get 90%-95% of all my needs from their flavor portfolio. They stop selling Flavorah, but I use it very little.
Shipping: Well packed and shipped next business day.
Customer service: Active customer service. They reached out to me on a clearance item to tell me that it was their last bottle and it was broken in order to allow me to order something else.
Marketing: Sometimes incredible prices on basic flavors in their promotions.
Just recently placed an order with them. Haven't needed to order in a while so was a bit confused about the redirect from their old website.
Gremlindiy has always always been quick with fulfilling my orders for as long as I've been doing DIY (4+ years), and the same can be said about Gremberry Farms. Placed order last night and it's already out the door. Looking forward to doing more business in the future. Highly recommend!
The only place I have ordered flavors from. I haven’t ever needed to look elsewhere. Good prices, great selection. They went through tremendous hassle to rebrand, just to stay operating in a horrible state to do business. They are going above and beyond against horrible odds. Even working as a one man operation, due to social distancing, my last order was packaged with tracking info to me by 11am the next day. Two weeks later, I’m still waiting for tracking info (from another well known vendor) for components Gremberry Farms doesn’t carry. Packaging is excellent. USPS felt the need to send my product halfway across the US instead of the other side of the state. Everything arrived intact.
- super fast turnaround, usually ships same day
- good prices, frequent promos
- good customer service (I only ever once had an issue, which was addressed promptly and to my satisfaction)
- OK selection (unfortunately they stopped carrying FLV)
- nothing to write home about in their line of house brand flavors
- no free shipping, regardless of order size
New DIY mixer (4weeks). I have ordered from a few companies, Gremberry will be the main supplier from now on. It is now obvious to me that i need a variety of flavors in different volumes and reasonable prices. These folks have that. Also i have discovered that putting a recipe together is fairly easy...waiting for it to steep IS NOT. Thats where the selection of one shots (blue gremlin, stars&stripes) should help out. Especially if the mix doesnt work out. I ordered on the 15th it got here (hawaii) on the 20th. Wow! Great prices. Friendly folks. The hand written thank you on the invoice was much appreciated in this day and age. My second order is already being processed. Thanks again!
Context: I very nearly exclusively ordered from gremlindiy since first starting mixing unless they did not have the flavors i needed. I liked including really awful jokes in the comments of my orders and receiving a response on the shipping slip.
- Prices
When searching around the prices appeared to be in line with a majority of other retailers.
- Selection
Gremlin had everything i needed and a consistently updating new section. I don't know what it's like now, but i looked recently and couldn't find what i was looking for.
- Shipping Time
usually same day, showed up on time.
- Customer Service
always fantastic. as mentioned above, i would leave shitty jokes in the comments of my order and always receive a joke or response in return.
- Order Problem Responses & Resolution
The one issue i ever had in two years of monthly orders was that i had a bottle of TFA pineapple and CCI crack and break in transit. the pineapple looked like it was slit across the top with a blade of some sort. I sent an email and heard back in a few hours and had shipping info quickly following it. I also included pictures of the broken bottles and as much information as i could and that probably helped.
- Packaging
clear plastic baggies in folded cardboard with Styrofoam. no complaints at all. it could be different today.
Awesome! I wish I'd taken a pic of my box when I opened it. I got some two dozen flavors, and Rich threw in some Gremberry Crunch (Really delicious cap'n crunch oneshot). Rich has a million flavors, and I've liked everything I've tried (still working through my order XD) Everything came well packed and shipping was very fast, prices are fantastic. I just placed my second order.
Fridays = Free Friday (some lucky person gets $20 off!), and there's also a 10% off code all this weekend (code is gremlin), so go grab some tasty flavors! :D