Vendor: Wizard Labs
Please post reviews of your experiences with this vendor. Topics to consider:
- Prices
- Selection
- Shipping Time (Out the door - don't blame the vendor for UPS or the USPS)
- Customer Service
- Order Problem Responses & Resolution
- Packaging
- Customer Service & Response to Contact
Negative reviews will not be removed. The vendor is allowed to respond to all comments. Your review will help other DIY-ers decide whether or not they want to do business here. This post will be linked in the wiki for reference.
I would absolutely recommend and back Wizard Labs here.
Bit of a long story, but I mistakenly blamed Wizard Labs for an order that had been absolutely contaminated by a fine metallic dust. I lost my temper at certain points during the exchange with Wizard's customer service. Despite this, they were professional and polite. I was given a complete refund for my order, and Wizard staff were tasked with searching the shop's inventory room for traces of the aforementioned metallic dust.
As it turns out, the dust came from the Nude Nicotine order that arrived on the same day, and was opened at the same time. This became evident when my replacement batch of e-juice supplies from Nude Nicotine arrived a week later, covered in the exact same dust.
Wizard was absolutely wonderful about the situation. Accepted my apology and refused to take back the store credit that they had issued me.
I'd also like to point out that the Wizard lab guys/gals kick ass at packaging shipments. Items are always carefully placed, wrapped, and padded. I have more than 10 orders with them at this point and I wouldn't hesitate to recommend them to others.
My only experience with wizard labs in past has been around VG, PG and NIC. I've never had any issues and I last bought nic 5 years ago. After pulling a batch out of the freezer recently its still in great shape. Never any issues with shipping, delivery, ordering or anything.
Used them for the last four years. Nothing but good experiences.
- Prices seem reasonable to me.
- The selection is more than I need for sure.
- Shipping has always been fast.
- Customer service has been good.
- Never had order problems, so don't know.
- Haven't had anything break yet, so packaging is good.
They've been my flavor supplier for years. I did have my credit card compromised but hey, shit happens. I live in Orlando so sometimes I do the local pickup. One time I needed nicotine the next day because I was going out of town so I asked if the nic could be ready the next day. It was ready the next day so that's nice. My only complaint is my last order was bottled in annoying bottles but I could probably ask for different bottles next time.
Prices: seems fine
Selection: the selection has grown since I started ordering, they have everything I need
Shipping time: a couple days(I live a half hour away so I can pick it up)
Customer service: they hooked it up with the nicotine that one time
Packaging: the bottles are usually different. The last ones are annoying
...Why the LMGTFY link for the vendor? Seems unnecessarily snarky :/