ATF site/subscription issues?

submitted over 6 years ago by Jigsaw314One of "The Damned"

Anyone else having issues? Has the site been hacked? What's the user name of the guy who runs it again?

My annual subscription was renewed on Jan 19th 2019 but today it suddenly says it "expired" on Jan 19th 1970!

I tried the "report a problem" function but it is broken too with a nonsensical error message: 1 ERROR PROHIBITED THIS CONTACT FROM BEING SAVED: Handled must exist

Apologies if this post is not an ideal for this forum, but I'm not sure how else to raise the issue with the relevant person.

Comments

26 points

by queuetueover 6 years agoAllTheFlavors Creator/Admin

Last weekend, I got surprised by a large Google authentication update, and I had to deploy a release I didn't expect to go live with yet. As a result, some of the code and infrastructure is in worse shape than I like to see it - entirely my screwup, caused by premature release.

I've been mopping up problems as I encounter them, but this week has also been pretty busy at my real job, so some of you have suffered. Sorry everybody, I'm trying to fix reports as I encounter them - but I didn't think the reporting mechanism might be broken, so I'll look into that next.

26 points

by boomdog07over 6 years ago

I have 2 kids because of premature release. I fully understand those types of problems.

3 points

by cupajafferover 6 years ago

Oh god let's hope they never find your reddit account when they're older

2 points

by kilted_daveover 6 years ago

Happens to the best of us

1 points

by Vapeduddeover 6 years agoDiketones, Schmiketones

My problem is when someone charges for something you have to do your best to make sure it's safe.

14 points

by queuetueover 6 years agoAllTheFlavors Creator/Admin

OK, caught the bug that was causing this problem. Last night, I was working on Google Play subscriptions, and I had to set the expiration to a number of milliseconds that Google passed me through an api call - but first, I was converting it to seconds by dividing it by 1,000. I accidentally divided it by 1,000 twice ... or 1 million, so everybody with google play was affected. That should be fixed within the hour.

Also, the 'handled' problem should be fixed in the same update.

11 points

by queuetueover 6 years agoAllTheFlavors Creator/Admin

All right, all of the affected subscriptions should be fixed - let me know if your issue isn't resolved.

3 points

by Traphmouseover 6 years ago

I'm still having issues. My sub just renewed and online I'm fine but the app stays locked, even when I re-log using my Google Play account that the sub is under. It was like this a few days before my sub renewed, I thought it'd maybe resolve when I re-up'd but nope.

1 points

by Slow_shamanover 6 years ago

Same issue here

1 points

by gamebeatterover 6 years ago

Having the same issue, computer its fine, app is not verifying the subscription, subscribed through paypal.

1 points

by Traphmouseover 6 years ago

Good luck...2weeks later and still no resolve. Paging u/queuetue again

2 points

by Traphmouseover 6 years ago

Paging u/queuetue

Same issue still going on with the app. Help please.

5 points

by juthincover 6 years agoI improved Grack and all I got was this lousy flair

/u/queuetue normally has things under control

4 points

by queuetueover 6 years agoAllTheFlavors Creator/Admin

Thanks for pinging me.

4 points

by EdibleMalfunctionover 6 years agoI found my thrill on Blueberry Hill

You should bring back gift subs!

5 points

by Foment_lifeover 6 years ago

I just want a one time fee lifetime sub.

3 points

by eyemakepizzaover 6 years agoPepperoni Phoenix

I support this message.

2 points

by Weastie37over 6 years ago

Fun fact: computer time is based on the number of seconds since the epoch (January 1st, 1970) https://www.unixtimestamp.com/

1 points

by thelateoctoberover 6 years ago

Neat!