https://i.imgur.com/OVEjuf3.jpg
One of the most well put emails I have recieved from any vaping company.
Nice, I am very pleased with the customer service and products from Nicotine River. I placed my first order last week and was disappointed that there was a shipping delay. The customer service rep pushed my order through the day after I placed it after I called to see why it had not been processed.
Curious, this is one of the worse companies I have dealt with. Their customer service is horrible. They did not ship out for more than a week with no communication at all and I had to reach out to them and they told me they were having trouble shipping to my address and asked me if the address was right and then another week or so goes by they do not communicate only for me to again contact them and they say the same thing. Finally I changed my address to a different country, so the shipping should have been lot cheaper than before. Finally shipping it out 4 or 5 weeks after my order. I asked them about a refund on the shipping difference and radio silence, it is has been months and I am still waiting on their reply.
I would have expected them to get in touch with me if they had trouble shipping and I would have expected them to give me a refund for the difference in shipping costs. But nothing! So ya horrible customer service. One of the few companies that is on my never buy again list in the DIY world.
I had similar problems. Over a week had went by my order hadn't shipped. I emailed them no response for several days. Customer service was TERRIBLE!! They couldn't tell me when my order would ship, why it was delayed, or give me an apology. They subsequently lied to me twice thereafter about it "going out today" but it never did. I just ended up cancelling the order and ordering elsewhere. This place is garbage. I'll never order from them.
My experience is very different. They shipped my package quickly and it arrived on time. However, it was missing a few small items, syringe tips and a bottle top. I emailed them and they shipped the entire order to me again using first class mail. They sent me everything I ordered twice because they left out less than $5 worth of odds and ends.
I will always use Nicotine River from this point forward. That is some damn fine customer service in a time where it is virtually nonexistent.
Repeat after me. "This is NOT Facebook."
Don't even know what you mean by this. I put this here because
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This shows a lot from NicRiv. With everything that is going on, the fact that they took the time to reach out to customers is incredible in the industry these days.
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Some people may have orders and may be wondering why things aren't being processed.
This feels like a well thought out email and I know the people in this sub enjoy NicRiv's products so I only think it's fair they get the recognition they deserve.
It means everyone who uses or has used nic river got the same email. There is no need for you to "share" it.
First off, you're being very rude to OP. He was showing a company's tendencies of what they do when things go wrong. I personally gained a lot of respect for this company now and will order from them in the future as a result. Secondly, vaping is supposed to be a community. We're coming together to avoid tobacco. If we are divided, then the FDA will win with their campaign against us. Lastly, if 30 seconds of your day is so important that you decide to waste more time to get upset at someone else over the internet about it, then you shouldn't be on Reddit.
Some people don't get that. And they think upvote/downvote is the same as like/dislike.
Yeah even funnier are the snowflakes below. Zero activity here except for this post. Even OP is not active.