To my personal discredit, I should have quintuple checked my order before clicking on submit order, but I've just been completely screwed out of $15.15. I went through and redid my order without submitting it to see what went wrong and it's very clear. I was only discounted $2.24 for the $17.95 Sampler Pack. I've included some pictures below.
With all that in my cart, this appeared at the top of the checkout page.
Here is the page it linked me to when I clicked on the banner. Since the banner linked me to this page, I assume it's the right sample pack. It's the only Jungle Flavors Sample Pack I see on the website anyway.
My checkout page after adding the sample pack.
Clearly the Jungle Flavors Sample Pack was supposed to be free, but I was only discounted for a single bottle (the cheapest one) out of the pack.
If you accepted the free Jungle Flavors Sample Pack I encourage you to take a look at your order page to check if it was discounted correctly for you.
Where do I go from here? Will they be able to credit me the difference that I was overcharged? What are my options if I am not refunded the overcharge?
Edit: They agreed to refund the difference back to my original payment method. They were quick to help.
Hi Guys My name is Gary and I work at ECX, If you notice any discrepancies in your billing please email me at g.washington@ecigexpress.com or call our customer service at 1-888-418-2215. We value your business deeply and will make sure that we get you all dialed in. We apologize to OP for the inconvenience they have experienced and our customer service will get that handled today.
Appreciate it, should I still email even if I already have an active support ticket for this issue? I put it in last night but it still has no response.
Contact the vendor? They can refund you the difference or even your entire purchase if they felt like it. If you're not refunded you can do a chargeback on your card and get refunded, but it likely won't come to that.
Already have put in a support ticket with them. Normally a post like this is used to put a company on blast after a support ticket is ignored. I made this post mainly to let people know that they might also have been overcharged. It's about 90/10 PSA/complaint.
It says on one part of my order I got the JF Strawberry Sweet free, but doesn't list it on the final order. My discount got all messed up as well, but I'm out of town gambling for a few days and will worry about it when I get home.
I went to ECX just to grab JF Yellow Cake, FE Sweet Rice and FLV Milk & Honey and ended up with like $30 of free stuff. I was charged correctly and that was one hell of a sale.
edit: also got bottles and RF SC Cookies and Cream
Damn, I meant to pick up JF Yellow Cake and FE Sweet Rice as well but totally forgot about it. Oh well lol.
I can't wait to try https://alltheflavors.com/recipes/56405#mango_sticky_rice_by_shyndo
Just went over my Black Friday order, I got the two free chubbies, a free jungle sampler pack (5x 10ml jungle flavors), and a free 30ml express DIY flavor. By the time I checked out - the one additional freebie (a single 10ml flavoring) had 'sold out', so it got removed, but the maths check out and I wasn't overcharged. Ended up saving almost 50% on the order given the freebies and 25% discount on paid items.
It was a weird experience applying these coupons, and the delay on the ECX website doesn't help with the confusion. That's the cost of keeping prices low I suppose, eh? Best of luck OP, thanks for the PSA!