12
darkstar customer service is on point!
submitted over 8 years ago by sirfletchalot

got an order for 500ml of 7.2 nic in VG in before the TPD deadline, and they accidentally sent it in a PG carrier instead. I figured I wouldn't stress too much as it doesn't make too much difference anyway. But I emailed them with photos of the bottle and my invoice, and they have now shipped a VG bottle of 7.2 nic at 500ml and also told me I can keep the PG version as way of an apology!

I tip my hat to the good people of darkstar, most companies would make you pay the postage costs to return the wrong item.

Comments
Sort
1 points
 
by MintyModsover 8 years ago

Always had good customer service from DarkStar. Bit of a shame really that they no longer sell Nic as the delivery cost was justified by getting my Nic at the same time as stocking up on PG/VG

2 points
 
by dutchahover 8 years ago

They still sell nic, it's just in the 10ml 18mg bottles. They only sell 72mg nic to business customers.

1 points
 
by MintyModsover 8 years ago

Like I said, shame they don't sell Nic anymore. Can keep those stupid Nic Shots as far as I am concerned!

1 points
 
by phatboi23over 8 years ago

sadly the TPD has caused that, it's the only way they can sell nic now...

So, it's better than nothing...

1 points
 
by sirfletchalotover 8 years ago

So how do you plan on getting nicotine now if you aren't prepared to consider the nic shots?

1 points
 
by sirfletchalotover 8 years ago

As an update, my VG nic arrived today. so I got 500ml of 7.2 nic in PG and 500ml of 7.2 nic in VG for £19.99! Thank you very much darkstar for messing up my original order!

Site copyright © 2025 DIY Compendium. Data courtesy of Reddit.