I bought two 1 liter bottles of Supercritical Nicotine from them after they assured me they had no problems delivering to Malaysia on March 2. (Even used the group buy code provided by /u/abdada. Thanks!)
The following day, their laboratory manager told me via email that my package is on schedule and she would provide me the tracking details soon.
I sent 3 emails and made multiple calls to them in the following month requesting for the tracking details but the emails were ignored and they kept saying they will send the tracking details to me when they can. I have yet to receive them or the package til this day.
I have no idea what i should do now and would appreciate any advice/help. Thanks in advance!
Edit: Paypal has concluded their investigation and gave me a full refund. Thanks for all the input, it is much appreciated!
Did you use paypal? If so do not let this go past the 44th day without starting a claim. You have 45 days to file a claim and after that you are out of luck. I hope you get this resolved to your satisfaction.
I've never had a single problem with CX, though I am an American.
That's pretty nuts, keep calling/emailing, I guess. If they haven't shipped your package and don't respond at all, contact paypal and start the process to get your payment refunded?
Is it possible Malaysian customs have confiscated it as contraband?
Even if they confiscated it the lack of tracking details is really concerning
Not sure I myself have ever gotten any "tracking details" despite the tracking number provided on the pdf invoice -- my last couple orders had "CXTC SHIPMENT CONFIRMATION" or "CXTC INVOICE_PAID" as the subject of the email -- I live in the states, though, orders usually arrive in a few days over a weekend shipment...
How long does it normally take for your packages typically to arrive from the US? Is it possible for tie-ups in customs or local government over there? I remember a thing about nicotine sales in malaysia being limited, last I read, but never heard much more, just citing possible limits like sales only by licensed/registered pharmacists/medical practitioners -- Is it possible that it could be held up due to those MoH sales reqs?
This is the reply i got after asking them if they had difficulties delivering to Malaysia in the past.
Lolleries,
So far, all shipments sent have arrived intact. At the 48MG level we are able to list the primary ingredient (VG or PG) which we believe has no objections in your country. Thank You.
Rebecca Sasser, Laboratory Manager Carolina Xtraction Technologies Corp. CXTC Targeted Botanical Extraction For The Pharmaceutical Industry 919-589-CXTC 919-589-2982 www.CarolinaXtract.com NicotineSales@CarolinaXtract.com carolinaxtract@gmail.com
You might wanna ask CXTC if they have any suggestions regarding possible recourse on their part or yours to recovering this... It's as much their problem as it is yours.
Beyond contacting your carrier to inquire about what you can do if you didn't receive a product that was lost in transit, I suppose, the only thing left is to try what other posters have suggested (if you went that route) and file a claim through paypal.
sorry, man...