So a few weeks ago I placed an order at ecigexpress for some supplies, I liked how they had everything I needed and at a pretty decent price too. About a week later it arrived and everything came as expected, except the nicotine. It had leaked into the plastic bag it was sealed in, so I got on live chat with them. Right away they were very nice and helpful and told me they would get a replacement out that day or the first thing the next day. Here is where I started to have problems. It took them four days to ship out my replacement and once it finally arrived, it had also leaked into the plastic bag. So once again I get on live chat and explain my problem. I was then forwarded to the manager who told me they would get another replacement out to me and that they would double my order to 240ml. I also told them to make sure they package it better and add more bubble wrap which the manager assured me they would do. Well fast forward four days later and my nicotine successfully arrives, except it was only 120ml, not 240ml like they said it would be, and they also didn't add any extra bubble wrap or packaging. While I don't really care that they didn't give me the extra 120ml because I didn't order it in the first place, it's just a little disappointing when a manager tells you they're going to take care of you for the troubles and then doesn't. While I do have to say they were very nice and did get my problem resolved, there's clearly some communication problems going on. Maybe sometime in the future I'll give them another shot, but for now I'm going to be ordering elsewhere.
Used to order from them all the time. Then I placed a $400 juice order with 250 glass bottles and they forgot my FA Fuji Apple. I contacted them and they all but accused me of lying. Finally after more than one attempt they sent me what I paid for but all 4 30mL bottles were leaking... never again.
I have received flavorings that were a little short before from them .
Some were 3/4 of the way empty lol, no leakage , they sent another replacement and it was just as empty , unbelievable .
I said can you look at the bottle to make sure it's full and they got back to me and said after looking at their stock , all of that flavor were 3/4 of the empty lol.
I haven't ordered from them in years, but I used to order from them a long time ago. My CC got hijacked using their site years ago and they claimed it couldn't have happened at their site, even though their site was the only one I'd used that card at and dozens of others experienced the same thing all tying back to their site.
At the time, they had a lot of hardware, so I ordered some from them. They sent me the wrong item and expected me to not only pay to ship back the original, but also pay for shipping to have the actual item I ordered shipped to me again (though they didn't charge me for the item a second time, just the shipping.)
And when they shrank all their nic sizes they didn't adjust the filling machine for the new smaller bottles, and they overfilled them, covering everything in the package in nicotine (multiple times), which was often an incorrect mix (order 50/50 and get all VG or all PG) and often not the correct strength (order 18mg and get 32+mg or even 0mg)
I stopped using their site because of the terrible customer service (they were polite, but their policies were shit, and I would know. I work as a customer service quality analyst.) and had too many bad experiences with them to trust their company.
I have ordered from them in the past with no problems, but I've been using BVC lately, fast delivery, good price and no drama.
I tend to place orders through them often, and it seems like 1 in 4 times i get a bottle half empty and my whole damn order reeks of the spilled flavoring. Quite frustrating but I can never find a place that has everything I need other than them.
It's worth it to split your orders between gremlin and BCV. I've never had an issue with either.
only ordered from them twice. first order was for a larger DIY shipment. only on bottle leaked (FE lemon) but each bottle was individually sealed in a bag so it was the only one to cause an issue.
second order was only for FE lemon a month or so ago and had no issue.
They have been great to me. I order from them almost weekly, pretty big order too. One time I looked at my nicotine that I had ordered and there was a puncture in the seal. I called them and they offered to send out another bottle. Come to find out my wife decided to make her own juice that day and just stuck a syringe in there. I called them to cancel the extra bottle. They were super cool about it. They haven't made any mistakes with me in 20+ orders. It seems recently they haven't had large cap flavors in stock, but other than that there's my go to. I like in Washington state so orders get to me quickly.
My experience with Ecigexpress:
They will never stop hounding me to fucking review that bottle of FE Lemon I bought a year ago.
When it comes to our orders, we strive for 100% accuracy. We also strive to provide high-quality products & sufficient packaging. If an anomaly occurs, we guarantee that we will correct the problem.
Our goal is 100% customer satisfaction.
Please feel free to contact our customer service at any time. You may do so by calling 1-888-418-2215 during business hours (M-F 8AM-4PM PST). You may also contact us via LiveChat or by submitting a support ticket through our website.
I want to re-iterate - if we make a mistake, we promise to correct it.