So. This all began when I had a weeee issue with placing a small order with Flavorah.
I had finally decided which flavours I wanted and went ahead to the checkout to finalize the purchase. Unfortunately for me every time I attempted to process the payment on their website it kept saying that "The credit card could not be used at this time". Naturally, I kept trying to fix it by doing it over and over and over again lol. That's when it occurred to me that I may not have enough balance in that account to pay the order ($28.02 AUD). So I went online to check and to my dismay, the payment had been processed 4 times and I had not received even one confirmation e-mail by Flavorah! I was pretty shocked by this and decided to give Flavorah an e-mail and the bank a call to make sure I hadn't just been scammed. I was reassured by both that the payment had only gone through on my end and not the other for whatever reason, and the money would remain in limbo for up to one week and then return back to my account.
So now I was left with a cart full of goodies that I wanted to buy, and not a cent in my bank account to pay it with because $117.42 of my money was now stuck in limbo lol. A few days later I received an e-mail from Brendan at Flavorah asking if I needed help generating an order, and that perhaps we could use PayPal to check out instead, to which I gladly agreed to, and told him the flavourings I wanted to place in said generated order.
A couple more days went by and I heard nothing back from Brendan. The money had returned back to my account and I was itching to make the order again, but I held off for obvious reasons lol.
THEN I received an e-mail saying that an order had been shipped by flavorah under my account and I thought it must have been a mistake! Not a single cent had left my account and an order was on its way to me? So I waited patiently to see if anything would arrive in the mail before making another order and lo and behold. Today I received a freakin huge box in the mail with "Flavorah" written on the front.
Opened her up.. and here is what I received!!! http://postimg.org/image/t79amovvd/
Thank you /u/Flavorah for going above and beyond in trying to please your customers. I was happy with the fact that my money had returned to me, let alone 35 free 15ml bottles. I cannot thank you enough. =)
TL;DR Flavorah are amazing. Sent me 35 x 15ml bottles for free !!!! Because of an issue I had with my payment being processed 4 times
I feel like this is another one of those threads that might not be the best idea because people will expect free stuff. Just the way I look at it though.
Other than that I agree their customer service is exceptional.
Yep, me too. That's why when I made my thread I made sure to at least shout out to them that their products are really good. I've been using my flavorings for the last week or so from them and they're phenomenal.
The reality is that /u/flavorah is an awesome guy with a great company. I ordered from them again earlier this week due to how happy I am with their products. Still, even I can understand the feeling that several people have gotten for free what I've already spent $125 on.
I do agree with you to some extent /u/shrine399. But the reality is that I was left with next to nothing in my bank account for almost a week because of what happened with my payment.. This post was not made to rub anything in anybodies face but more so to point out how considerate they were of what had happened to me. I would love to see Flavorah gain more traction in the DIY community after the kindness they have shown me. I personally will DEFINITELY be placing an order with them again in the future. They've shown me kindness, and in return I will happily show them loyalty. =)
At least from my standpoint I totally get that, and I'm not upset or anything like that. I just think it might have been best for you try out some of your flavors, mix a bit, and then say something like "hey, so this company makes awesome stuff, and also they are super nice (insert story)." Otherwise it's easy to start leading people to false expectations of what the company does for their customers. I know it's not a regular thing, but with something like 4-5 threads in the last week or so talking about all the bonuses from Flavorah you can understand why some might think this is becoming a trend.
That is incredible!! I will keep them on the list next time I need supplies - thanks for sharing!!!!