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Warning - ecigExpress sends your password in plain text via email
submitted over 10 years ago by hellphish

This was my first time ordering from them. As a sysadmin, I was a little miffed to see my password sent back to me in a welcome email. It makes me nervous about other bad practices.

EDIT: I tried to reset my password and they sent a proper reset link, not my password in plain text.

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10 points
 
by fizzmustardover 10 years agoBest Recipe of 2014

I used to recommend ecigexpress.

In starting my juice line, I spoke with their sales department a few times and it was absolutely atrocious. They refused, flatly, to disclose any safety information regarding their Tobacco Express and Flavors Express line. All I needed was a Certificate of Analysis to show that those flavors are manufactured with some sort of care and they said it simply wasn't available. The sale rep said I could contact the flavoring manufacturer directly, but he couldn't provide their information because it was a trade secret. Huh?

They also would not provide any information on their rebottling operation, nor a COA for their facility.

I've written them off completely.

2 points
 
by sthprk33over 10 years ago

Interesting stuff! That's pretty unsettling about them flatout refusing to disclose anything... I've never used them yet (though I plan/planned to just to pick up their FE Lemon), as when I was first directed to them while getting started, their prices seemed significantly higher than the alternatives (I used BCV and ELM). Like at least $1.00 or more per little bottle. Adding to that the fact that the site runs extremely slowly for some reason, I couldn't figure out why they were so popular!

(I'm not trying to turn this into a "bash on ECX" thread or anything, it's just a convenient time to discuss my issues with them)

4 points
 
by duffkiliganover 10 years ago

Did you contact them before flaming them on reddit? There are a lot of people in the world that literally don't understand why this is a bad thing. As a Sysadmin myself I'm a little upset that you bashed them without doing any do diligence first. ;)

1 points
 
by hellphishover 10 years ago

I didn't bash them, I just explained exactly what I saw. Their site is working as intended, I just question their intent.

4 points
 
by duffkiliganover 10 years ago

'Intent'? I doubt they are intending for your password to get hacked. It seems like they didn't check the 'don't send via plaintext' checkbox when they setup their site. It's a mistake and a simple one to fix. You could help educate them on this situation instead of making them look bad on reddit.

1 points
 
by hellphishover 10 years ago

If they look bad now, they looked bad before I ordered from them.

2 points
 
by redropsover 10 years ago

I just checked my records and this did not happen to me. My last order was March 2nd and yes I have an account created.

1 points
 
by CryptoVaperover 10 years ago

Check your spam folder for an email from mailer@ecigexpress.com with "Welcome, <your name>!" as the subject.

1 points
 
by elitegunslingerover 10 years ago

I hate that, seriously; who thought to themselves "our customers might forget their password, let's send them an email to help them get their account hacked"

1 points
 
by VoiceOfFlawedLogicover 10 years ago

I ordered from then on May 1st and this did not happen to me.

1 points
 
by hellphishover 10 years ago

Did you create an account?

1 points
 
by VoiceOfFlawedLogicover 10 years ago

Yes, but on closer examination I think my welcome mail got sent to my spam folder... so it's possible it did in fact happen to me as well.

1 points
 
by overachieverover 10 years ago

Is there a "Forgotten Password" link you can click to check if they'll send you the password in plaintext again?

2 points
 
by CryptoVaperover 10 years ago

There is but I haven't tried it to see what they send.

1 points
 
by ThunderMuffover 10 years ago

This annoys me too. Sometimes it can be the case that the email was generated while processing the signup, and was actually stored hashed. So, like someone else said, if you do the "forgot password" and it comes back plaintext, they're storing it plaintext. If not, they might be hashing it. I do find it annoying to have plaintext passwords being sent to my email however.

1 points
 
by hellphishover 10 years ago

I've heard of the email being sent directly and not keeping the unhashed version, but sending it in the email is a super weak link in that chain.

1 points
 
by CryptoVaperover 10 years ago

Yeah, I noticed that too. My first order with them was last week. The emailing thing is not that big a deal because if your email account was compromised, you'd be screwed anyway since a hacker could use the "forgot password" function and activate the link or temp password they would send. A bigger issue is that they are keeping passwords on their system in the clear rather than just storing hashes.

1 points
 
by hellphishover 10 years ago

Nice username!

1 points
 
by hellphishover 10 years ago

I just tried a password reset and it didn't send the password in the clear. So they probably only keep it around long enough to send to me in a plain text email. Still annoying, but at least they aren't keeping the unhashed version.

1 points
 
by Vapespinover 10 years ago

I feel ya, my credit card was hacked two days ago...

1 points
 
by Demon_Cowover 10 years agoMixologist

Created an account on 10/12/13 and received a welcome e-mail with my password in plain text as well.

So yea they've been doing this for years sadly. :-(

1 points
 
by BauxiteBeardover 10 years ago

http://www.diy-ejuice.com sent me back my pw in plain text on about april 13 by the time I contacted them they had the issue sorted, a problem with their provider or some jazz, but they were fast to contract me and sort it out.

2 points
 
by Demon_Cowover 10 years agoMixologist

I feel bad for you guys up there, those prices :-(

1 points
 
by BauxiteBeardover 10 years ago

in Canada everything is more ....if you want to cry look at our internet/cell prices http://www.rogers.com/consumer/shop

2 points
 
by Demon_Cowover 10 years agoMixologist

Eh not too bad, I pay 170 a month for cable and internet... we have quite a few premium movie channels and sports stuff though. Our internet is slower than that too. 2 year term stuff sucks though.

At least you guys got the "great unbundling" coming up in 2016!! ;-)

As a side note I feel bad for never visiting Canada. I've lived in Minnesota or Michigan my entire life too, lol.

1 points
 
by purdster83over 10 years agoProud Sidebar Reader!

So... change my password. Gotcha, thanks for the head's up. Done and done.

I'm a fan, just got a nice little something-something in the mail from them today in fact.

1 points
 
by say_ohmover 10 years ago

They are looking into getting this fixed asap, I don't think they knew it was an issue. But I do know they dont store any CC info at all and there have not been any security compromises.

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