WizardLabs.us Experiance

submitted over 10 years ago by Who_Needs_College

I have ordered from WizardLabs.us once before this and everything went great the first time but the second had some hiccups. I ordered a bunch of flavors not this past Monday but the one before that which was shipped out by that Wednesday. Everything was looking good for a Saturday or Monday delivery but the USPS tracking on the package just stopped after the 10th. This past Monday rolls around and no package and no tracking update since the 10th. I contacted their customer service asking them if this was normal to which they replied it could take up to 10 days for the package to get here but if the tracking doesn't update by Wednesday or Thursday they would just send out another package free of charge. I offered to pay for it if the first package wound up coming but they refused. On Thursday no package and no tracking update, they said a new package was on the way. Well today the package freaking comes, I contacted them letting them know and not to send another package, hopefully they get the message in time.

Just wanted to let everyone know their service is great and they stand behind their shipments. I highly recommend them.

P.S. If this is against the rules I apologize and will remove the post immediately.

Comments

3 points

by WaterFlourYeastover 10 years agoProud Sidebar Reader!

USPS has been a constant nightmare in my vaping life. Out of the last 15 shipments I received this year from various juice companies, (before I stared diy which was like a week ago) 9 were delayed. Out of those 9, 6 were delayed for over a week. I now fear the USPS is run by Satan, and soon no one will ever receive a package again.

2 points

by NA_Aspireover 10 years agoMixologist

It's bothering me sorry, experience*.

1 points

by SirTimmyTimbitover 10 years ago

I didn't know USPS messed up like that. Good to hear Wizard agreed to replace it anyway.

I ordered from there twice. They went above and beyond accommodating a phone order and processed + shipped real fast both times.

1 points

by purdster83over 10 years agoProud Sidebar Reader!

Yeah there's a bit of a black hole somewhere near a postal office in Florida, I've had wizardlab packages drop off the map for weeks. It sucks. If it weren't for the postal office there, I'd spend a bit more with them.

1 points

by mikarmover 10 years ago

I've had great luck with shipping from them. My most recent order to get back into DIY traveled 1800 miles in 2 days and arrived a day early.

1 points

by Osnarfover 10 years ago

I've gone and picked up an order from them before. They seem nice and everything was good with the order.

1 points

by xWeezover 10 years ago

My first order was with them. It shipped out quick enough (blame usps). Had a couple minor problems and I've been procrastinating emailing them about it. One vial leaked a little, another was over-tightened and I can't open it.

1 points

by angryitdadover 10 years ago

shipping sucks for every company. i love wizard labs but their site is odd. It always has my cart filled with my previous order and doesnt show up until checkout and i have to remove 20 items. Once, the previous items never showed up but i ended up being charged for the current order and it added on the precious order after checking out.

For me, their support was top-notch and helped me out right away. Even with their shitty cart issues i still order from them

1 points

by billgarmsarmyover 10 years agoFrugivore

someone had a really itchy downvote button in here.

1 points

by theVoksterover 10 years ago

Appropriate handle/thread title