Just a quick update from us @ the NN lab!:
The last few weeks have been a trial and tribulation for us at the Nude Nicotine laboratory. The new-years resolution coupon code really did reach a massive amount of new DIYers; and in combination with the Reddit 'Hug of Death' that had ensued thereafter, we were really put up for trial...
Of course it couldn't have come at a better time. Uf! Our newest GC/MS machinery was needing validation and we had scheduled a flight for the Agilent representative to visit and set up our machinery with us. I (Jake) was tasked with keeping this part of Nude Nicotine functioning while formulating for the production line, both wholesale and web. It was quite a task.
3 new hires later, we are back in full force, ready to handle a double capacity throughput since the end of 2014! Duplicate machinery has been purchased for nearly every process in the lab we perform, and our hours have been drastically reworked to assist us in meeting USPS deadlines. We have also located a secret "drop-point" near our lab that services DIRECTLY to the sort facility in 92199! A lot of investigation went into finding this location after the 'hug of death' scare in an attempt to force through many more packages than normal through the system.
This leads me to a sincere, wholehearted apology to anyone who may have experienced a slight shipping delay from the period of the 7th through the 12th of this month. We were completely unaware that after the new year, a MAJOR change of management at our local post office (92121) had been implemented. Drivers were now returning to stations after sorting trucks had departed further delaying delivering. F*** me right???!!!?? (Insert Jonah Hill voice where appropriate) After a heated call or two with our local post office rep, we located this 'hot-spot' and have set up recurring pickups DAILY that happen at 1PM from our laboratory. As long as we are able to get these out by 1PM PST, they will go DIRECTLY TO THE SORT FACILITY! A sincere, wholehearted effort to alter the horrid logistics that seemingly happen @ USPS after 5PM :(
We are all back-to-normal at the Nude Nicotine lab as of this weekend (thank you Martin Luther King for fighting for civil liberties and for Nude Nicotine to have one more day to formulate for USPS). 24-48 hour formulating/processing time still holds true, and we are pushing straight on ahead!
Back to the hires... figured this would be amazing news for everyone - in the near future we will be introducing you all to Jacob (that's right Jacob and Jake.... seriously...???!?!?!) our newest process development engineer. Jacob brings a wealth of experience from batch-scale liquid handling at a local pharmaceutical company, as well as his most recent venture in kilo-Liter water desalinization utilizing a novel membrane technology. His production experience will allow Nude Nicotine's daily operations to accelerate leaps-and-bounds, by automating nearly every process we perform, all while maintaining the meticulous quality and precision you come to expect from our chemistry staff :)
Best, Jake Owner, lead chemist - NN
Appreciate the update Jake.
I typically place a small order from companies the first time to see things like turnaround or if I will actually receive said order. I must admit after my first order with you had sat "In Processing" for over 5 business days, I had written you off as a potential supplier. While my order wasn't very large there were a couple things that I needed. Now I have a tracking number but the package hasn't 'moved. However, we all know how USPS can be about tracking updates.....
Maybe I'll give you guys another try later but only because of what you give back to this community. I wish you had posted this prior to all the issues. BTW, those are all good issues to have as a business.
So orders from the 14th will ship soon?
tomorrow when the USPS opens their doors! Half were sent out on Saturday and half waiting patiently for tomorrah!
I ordered on the 14th as well and my tracking still shows that it's in pre-shipment info phase. Any idea when these should be hitting our doors?
Good stuff, didn't take advantage of the New Year's coupons, but very excited to get my hands on some of that sweet, sweet, nicotine once my WL stuff runs out. Note to self: don't skimp on the nicotine for more flavors ever again.
this is an awesome post and much appreciated.
honestly, i did get a little hot over the delay to the point where i wasn't really sure i'd be a return customer. but the high quality of your product and this apology/update and the changes you've implemented have really removed all doubt in my mind. i'll certainly source my nic base from you in the future.
now to try out mixing island tobacco with a bit of icicles.
Have you received any of my emails or messages? I've been trying to place an order for flavorings to ship to Canada since Jan 3rd.
I just found this thread...it would be helpful, in the future, to communicate delays directly to those with pending orders. I placed an order on the 12th, knowing that I needed to make a batch for sale this past Saturday. I figured that was plenty of time. I got a shipment notification on the 17th, so everything should be cool, right? Well, I just received my order, today. The chemical analysis sheet shows that it was analyzed on the 21st. I'm not sure what your shipping processes are, but in no way should a shipping notification be sent 4 days before the product is ready for shipment.
I understand that you were hit with a perfect storm, but a little notification goes a long way. Also, I wouldn't have lost that business that I lost. Now I'm shopping around for another vendor because I can't have part of my business based on a vendor that is uncommunicative during rough times.
All Hail Nude! No wrong will go unrewarded! All other suppliers are crap. Kneel before the nude god even when he doesn't appear for months even though he took your dough. He is infallible. All Hail Nude!
So much butthurt. Because fake internet points are important so you should remove them from us. It still doesnt change the fact that you are a shitty troll.
