Hey guys, I placed an order with Nude Nicotine last night to take advantage of the last day for the Happy Nude Year 25% off code. It had me create an account, put in my card and hit pay,. But when I did, I didn't get a confirmation and I can't seem to get a hold of them to find out what happened, my account on the site says pending and has the word pay next to it but I don't want to get charged twice. Any info from people who've ordered from them, or from them directly would be helpful, I'm just confused. I'm not trying to bash them just don't know what's up with my order.
I placed an order almost 3 days ago, and it's yet to ship. I've contacted /u/nudenicotine with no reply, although he's been on and replying to threads meanwhile. I've also tried to call them twice, as well as used the "contact us" on the website, both with no reply. It is a time sensitive package, and I'm disappointed in the whole process.
I kinda went through the same thing, although it took my package around 11 days to ship. This was like 3 to 4 months ago I believe. I was extremely disappointed but didn't make any posts about it for fear of backlash seeing as how loved the company is on here.
Wow 11 days was rediculous. Chalked up to last Black Friday's sale, do I assume correct? We definitely learned from that 'incident' and have 6 techs on the line at any one time!
No, this was like 4 months back. I'm not holding any grudges being as that the product (50 dollar starter kit) was perfect and exactly what I wanted.. I realize things do get backed up, and from what I've heard things are pretty speedy now a days so I still wouldn't hesitate to order from y'all again.
Why the hell is /u/nudenicotine redditting when there are customers waiting on orders to ship out since last week when it clearly states "We will ensure your package will be shipped within 48 hours of your order being placed "
Because he's suppose to work 24/7 right and not have a life outside of work? Get real.
I am not saying he shouldn't. On the contrary, I support a healthy work/life balance. He doesn't have to do it himself, just put someone on the job or take that unrealistic sentence off of the website. People are paying for a service and the company isn't delivering, we also have customers to please and this is effecting our business.
I'd give it a little more time for them to respond. They've always had really nice customer service.
That's what I've heard. Its just that I don't want the coupon discount to expire and it hasn't even processed, it just says pending.
Well glad it's not just me. After all the hype I decided to give it a go for a gallon for my in-house juices (B&M owner) and tried to setup a wholesale acct. After an email in early December and two phone calls with a week apart (no answer, left messages) with nothing back, I gave up. Sad, I wanted to see if it really made a difference and lived up to the name.
May be something array here....he will usually respond to threads regardless, and its been over 4 hours and no response. and over 20 hours since his last post, that is odd. Hope everything is ok.
I live 20 minutes from where his labs are, and would drive over there, but traffic is the shits today
Looking at some of these negative comments toward Jake and NN as a whole is truly disheartening. I guess people prefer attempted crucifixions on a public platform, instead of simply being patient.
Do any of you even have a clue to the logistics involved with running a business? I presume they are quite backed up due to the holidays. Take it upon yourself, message them, call them, message them on here. Attempting to vilify them where others can see it is simply rude. Especially to a vendor who has gone above and beyond to have a presence here.
In feel bad for posting now. I wasn't looking for negatives. I just wanted a single answer as to what "pending" meant and why there was a pay button next to it. Should I delete this thread? I really apologize for bring all this on. I just was confused about my order status
It's totally not your fault this got out of hand. It was mostly one or two people. You can do whatever you choose with the thread, I know your intentions weren't bad. Such is the internet sometimes!
Call us! (858) 216-2044
Txts work too :) VOIP converts them to emails and I can respond ASAP!
I tried too, my wife just decided to order from ecigexpress which sucks cause I looked forward to the average nudist kit we ordered. But I did delete that tgrrad that got out of hand, too many people talking down about you and I have heard great stuff. Maybe next payday I'll try to order again
I placed an order December 31 and it showed as "Processing" up till yesterday, and was just delivered this afternoon. Soon!
I placed my first order with them on Saturday and they just shipped it out this morning. I'm pretty upset with the lengthy lag time.
I placed order on Sunday 1/4, and just got USPS shipping notification last night Wednesday 1/7 at 11:00 PM. When I created my account, I got notification almost immediately that my account had been created, and once I placed the order, same thing, I got a receipt almost immediately.
Order date/time date: Sun, Jan 4, 2015 at 1:15 PM subject: Your Nude Nicotine order receipt from January 4, 2015
Order Shipping Label Created date: Wed, Jan 7, 2015 at 11:04 PM subject: Your Nude Nicotine order from January 4, 2015 has left the laboratory!
About 3 days before it leaves the doors doesn't seem too bad, but it's definitely not Amazon.
I feel your pain. I put in an order Tuesday night and my order still sits "not yet shipped". Same with my TFA order. I'll have everything else tomorrow to start my own mixing but I'll have to wait until sometime next week to start. Not thrilled with either company right now.
TRUTH.
thanks for the understanding breh :)
If they haven't killed your parents, emptied your bank account, shit on your floor, or shot you in the face- lets give it a few days. I agree that in your case, the situation sounds unusual. Give them a call.
Edit- Every response positive about the vendor in the thread is being downvoted...I don't get it. I'm just tired of seeing businesses called out- especially because someones order is 2 days late to shipping, 3 days after a holiday weekend.
Maybe if you read the top comment you would see that /u/Krieggman called them, messaged /u/nudenicotine, and used the contact us feature on the website.
Krieggman isn't the OP. He tried to contact them ONE DAY after their stated normal 2 day turn around. I'm sorry, I'm waiting on orders from TFA myself, but I'm not going to start threads about it asking if the sky is falling. My post sounded a lot more negative that it was intended.